In her role as the Chief Operations Officer, Robyn contributes to the advancement of the organization's overall growth, strategic planning, and management. Her responsibilities include the oversight of Human Resources, Information Technology, Administration, and Facilities. With a career spanning over three decades, she has been deeply committed to operations management, with a primary focus on enhancing operational processes in both for-profit and non-profit sectors. Before joining Mercy House, she served as the vice-president of retail operations for a non-profit dedicated to affordable housing for nine years. Throughout her career, she has consistently championed the alignment of business goals with social impact. Robyn is an ardent advocate for continuous improvement, actively seeking opportunities to enhance her own skills, elevate her team, and optimize overall outcomes. She holds a B.A. in Liberal Studies from CSU, Long Beach, and an M.A. in Organizational Leadership from Brandman University.